Refund Policy

Last updated: February 16, 2026

At WorshipConnect, we strive to ensure fair and transparent financial transactions between churches and musicians. This Refund Policy outlines the terms regarding service fees, cancellations, and disputes.

1. Service Fees

WorshipConnect charges a 10% service fee to the church at the time of payment. This fee covers the cost of platform maintenance, user verification, payment processing security, and support. WorshipConnect acts only as a platform facilitator and is not responsible for disputes between churches and musicians beyond the scope described in this policy.

Important:

The 10% service fee is non-refundable, even if a booking is subsequently cancelled by either party, as it covers the administrative costs of processing the transaction.

2. Cancellations by the Church

If a church cancels a confirmed booking, the refund amount for the musician's honorarium depends on the cancellation timeframe relative to the scheduled service:

  • More than 7 days notice: Full refund of the musician's honorarium.
  • 3 to 7 days notice: 50% refund of the musician's honorarium.
  • Less than 72 hours notice: No refund. The musician is paid in full to compensate for the lost opportunity.

3. Cancellations by the Musician

If a musician cancels a confirmed booking:

  • The church will receive a full refund of the musician's honorarium.
  • While the platform service fee is generally non-refundable, WorshipConnect may, at its sole discretion, issue a service fee credit for a future booking if the cancellation was due to the musician's failure to perform.
  • Musicians who frequently cancel confirmed bookings may face account suspension or removal from the platform.

4. Dispute Resolution

If a church believes a musician failed to fulfill their duties (e.g., did not show up, was significantly late, or violated the code of conduct), they must report the issue within 24 hours of the service start time.

WorshipConnect will investigate the claim. If verified, we may issue a full or partial refund to the church. Funds are typically held and released approximately 24 hours after the service, subject to verification and platform review, to allow time for dispute reporting.

Approved refunds are processed through the original payment method using our third-party payment provider (such as Stripe). Processing times may vary depending on the user’s bank.

5. Contact Us

If you have questions about a specific charge or refund, please contact our support team:

Email: billing@worshipconnect.app